Point Taken (I Hope)

August 7th, 2013

Last week a horrible thing happened in the World Wide Web. One of the largest hosting providers experienced an extended outage. Perhaps you heard about it.

Of course, outages can and do occur in all hosting companies. Usually they are small - the one last week was huge. I have often said that it is amazing to me that the World Wide Web functions at the level of reliability it does. In this particular case, the hosting provider that experienced the outage is one who provides ‘low cost’ hosting for hundreds of thousands of websites.

It is no wonder that this happened and is certain to happen again. Think about it – As I am writing this post, I checked what they offer on their website and found that for only $4.95 a month a customer can purchase a hosting plan that offers unlimited bandwidth and unlimited storage. There is another company (that actually runs on the same network, and experienced the same outage) that offers the same for only $3.96 a month. Really? 4 bucks a month?

After the outage occured I went to a forum and read some of the comments of some of their customers. They were livid, like they couldn't believe this happened to them. I wanted to say to them “What did you expect?”

That is the point that I hope is taken by this post.

I would never say that ours or any service is uninterruptable. But reliability has its price, and that price is not 4 bucks. It is expensive to have enough equipment, qualified technicians, backups, disaster recovery, and support staff to operate a reliable hosting company. This is exactly why we went with Rackspace many years ago. It costs more but it is worth it to us and it is right for our clients.

***update***

Exactly one week later the same company is down again. It is not pretty to read the hosting forums right now.

Posted by Williams Web | Topic: Hosting and Security
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Dear Friends,

I have exciting news to share. I am excited to announce that the Williams Web team has joined Lift Media Group effective November 1, 2020. I wanted to tell you a bit more about the mindful, diligent efforts that have gone into this process that has a singular aim – continuity with absolutely no hiccups for our valued clients.

For nearly a decade, I have worked with members of the Lift Media Group team, utilizing their excellent digital marketing, content writing, and public relations expertise. They have always strived to serve friends and clients well. I have consistently been impressed by their skill, honesty, candor, and faithful spirit. So what changes? Very Little. The name on our invoices will be different. A couple of processes will change. But every member of the Williams Web team, including myself, are still at work to ensure the continuity and service you have always received from us. Because of the expanded services of the team, I believe you’ll even see added service and value. We’re delighted to be a part of the team!

Please feel free to contact me if you have any questions. I’m personally committed to making this transition as seamless as possible for you, and I’m confident you will be pleased with the outcome. From the bottom of my heart, I appreciate the trust you have placed in me and Williams Web.

Greg Pearson